Nio Original

At Nio, we prioritize your satisfaction above all else. We understand that sometimes, despite your best intentions, a product may not meet your expectations or needs. That's why we offer a hassle-free, no-return refund policy for eligible items.

Eligibility for No-Return Refund:

• Time Frame: You can request a no-return refund for eligible items within 30 calendar days from the date of purchase.

How to Request a No-Return Refund:

To initiate a no-return refund, please follow these simple steps:

• Contact Customer Support: Reach out to our helpful customer support team via niopreferred@gmail.com to inform us of your request for a no-return refund. Please provide your order number and details about the item(s) you wish to refund.

• Refund Authorization: After verifying your request, we will authorize your refund and provide instructions on the refund process.

• Refund Processing: We will process your refund to the original payment method within 5-7 business days once your refund request is authorized. Please note that shipping and distribution fees will be deducted from the refund, unless the return is a result of our error.

At Nio, we want your delivery experience to be straightforward. Here's what you need to know:

Shipping Methods:

We offer standard and express shipping options.

• Free Standard Shipping: Reliable and suitable for most orders.
• Express Shipping: Faster delivery, available at an additional cost.

Shipping Costs:

Shipping costs are based on your order's weight, size, and destination. You'll see the cost during checkout. Some products may come with free shipping, which we'll mention on the product page.

Delivery Times:

The delivery time depends on your location and the shipping method you choose. During checkout, we'll give you an estimated delivery date.

Shipping Issues:

If your order arrives damaged or you face any shipping problems, please contact our customer support immediately. We'll work to fix the issue.

Policy Updates:

We may update our shipping policy, so check this page for any changes.

Thank you for choosing Nio. We aim to make your shopping experience simple and convenient. If you have questions about shipping, feel free to reach out to our customer support team.